Experienced Service Delivery Manager with 10+ years of leadership in MSPs, SaaS platforms, and BPO operations. I specialize in scaling service teams, optimizing delivery frameworks, and enhancing client retention through Agile methodologies and ITIL-based systems. My background includes driving subscription transitions, launching client-centric products, and ensuring full compliance with service agreements. Whether leading cross-functional teams or refining technical workflows, I bring a strategic mindset and hands-on execution to deliver scalable, high-impact solutions that align with business goals and elevate customer experience.
