I’m an experienced Operations & Client Experience Specialist with 10+ years of customer service experience in the travel industry, hands-on experience in home-services sales, and recent experience as an Operations Coordinator for a luxury construction company.
Throughout my career, I’ve worked in fast-paced, customer-focused environments where communication, attention to detail, organization, and follow-through matter.
I started my career in the travel and hospitality industry, supporting U.S. customers with reservations, travel arrangements, sales, problem-solving, and customer service. I also have experience supporting United Airlines and working with GDS systems.
I later transitioned into home-services sales and operations, where I handled customer inquiries, lead intake, follow-ups, scheduling, CRM updates, and sales support.
Most recently, I worked as an Operations Coordinator for a luxury construction company, supporting day-to-day operations, client communication, lead management, CRM organization, proposal and estimate preparation, follow-ups, documentation, and coordination with the project team.
WHAT I CAN BRING TO YOUR BUSINESS
• Operations and administrative support
• Customer service and client communication
• Sales support and lead follow-up
• CRM management and lead organization
• Email and inbox management
• Appointment and scheduling coordination
• Estimates and proposal preparation
• Client follow-ups and pipeline management
• Data entry and spreadsheet organization
• Research and information gathering
• Documentation and file organization
• Process and workflow support
• AI-assisted administrative work
• Customer retention and relationship management
AI & TECHNOLOGY
I’m highly comfortable using technology and actively use AI tools such as ChatGPT to improve productivity and streamline administrative work.
In my recent Operations Coordinator role, I used ChatGPT daily to help create estimates, proposals, client communications, summaries, follow-up messages, and organized business information.
I understand that AI is a tool, not a replacement for judgment. I know how to provide clear instructions, review the output, verify information, and adapt it to the company's specific processes and voice.
I’m also comfortable learning new software, CRM systems, communication platforms, spreadsheets, and internal tools.
WHY CLIENTS CAN RELY ON ME
I take ownership of my responsibilities and don't need to be constantly reminded about every task.
I pay attention to details, communicate clearly, follow through on commitments, and understand the importance of keeping clients informed.
My background in customer service has taught me how to remain professional and solution-oriented even when dealing with difficult or time-sensitive situations. My experience in sales taught me how to communicate with leads and follow up without being overly pushy. My operations experience taught me how important organization, documentation, deadlines, and consistency are to keeping a business running smoothly.
I’m looking for a long-term opportunity with a business that values reliability, professionalism, initiative, and continuous improvement.
If you need someone who can communicate with customers, support your sales process, manage administrative tasks, keep your CRM organized, learn your systems, and help keep daily operations moving, I’d be happy to be that person.
I don't just want to complete tasks. I want to become a dependable part of your business.
