Overview / About Me
I’m a highly organized and detail-oriented Virtual Assistant with nearly 9 years of experience in customer service, specializing in communication, problem-solving, and task management.
I help business owners stay organized by managing calendars, handling emails, coordinating schedules, and ensuring daily operations run smoothly. I am proactive, reliable, and focused on preventing issues before they happen.
In addition to admin support, I also assist with social media tasks such as short-form video editing, content posting, and basic caption writing. I currently manage a content page where I apply these skills and continuously improve my understanding of content flow and consistency:
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I’m comfortable using tools like Google Workspace and continuously learning platforms like Notion and other project management tools. I take ownership of my work, communicate clearly, and aim to provide dependable support that allows clients to focus on growing their business.
Work Experience
Helpdesk Technician II – Stefanini
April 2023 – July 2023, Pasay City
Provided technical support and troubleshooting assistance.
Ensured smooth operations and timely resolution of IT issues.
Team Lead Trainee / Resolution Specialist / Subject Matter Expert / Customer Service Representative – Convergys/Concentrix
October 2018 – February 2023, Sta. Cruz, Manila
Handled escalations and complex customer issues.
Supported and trained tea-----------mbers to improve performance.
Delivered excellent customer service across different accounts.
Customer Service Representative – Convergys
September 2017 – February 2018, Sta. Cruz, Manila
Assisted customers with account and product concerns.
Provided accurate information and resolved issues efficiently.
Customer Service Associate – Call2Connect Solutions
October 2016 – April 2017, Makati
Responded to customer inquiries and complaints.
Ensured high-quality service and order tracking support.
Education
Hotel and Restaurant Services (TESDA), Manila Manpower Development Center – 2016
Bachelor of Science in Computer Science, Adamson University – 2012–2014
Timoteo Paez Integrated School – High School Graduate, 2011
Timoteo Paez Elementary School – 2007
Skills & Strengths
Excellent leadership skills
Strong oral and written English communication
Computer literate (Excel, Word, Outlook, Gmail)
Reliable, focused, and able to work under pressure
Strong analytical and problem-solving skills
Team player with ability to manage multiple tasks
