-Develop and implement operational strategies aligned with the company’s vision and
objectives (IT and BPO)
-Oversee all company operations, training and quality, ensuring projects are completed on
time and on budget
-Set KPIs and operational goals to measure success for the company
-Lead initiatives for organizational transformation, process improvement or scaling operations
Identify inefficiencies and implement process improvements to reduce costs and improve
productivity (e.g. Revenue Cycle Management, Healthcare Management System, Insurance
Monitoring System, etc.)
-Ensure that our services meet quality standards and customer expectations (manage KPIS,
CSAT, DSAT, UAT, etc.) for all LOBs using Quality Auditing Tools, QMS and Lean Six Sigma
-Manage the effective utilization of resources, including people, equipment and technology
-Lead and implement team development, collaboration and culture building
