Customer Support and Incident Management Professional with 4+ years of experience handling technical troubleshooting, customer escalations, incident response, and operational support.
Proven track record managing 200+ customer cases weekly while maintaining a high CSAT and QA performance. Experienced in cross-functional collaboration, process improvement, and subject matter expertise development.
Technical Skills:
CRM & Ticketing Systems (Salesforce, Zendesk, ServiceNow)
Root Cause Analysis
Technical Troubleshooting
Cross-Functional Team Coordination
Remote Troubleshooting & Field Dispatch Support
Incident Escalation & Dispatch Management
AI-Assisted Support Tools
