Versatile professional with 8+ years of experience in customer service, administrative support, and online ESL teaching. Proficient in a wide range of tools and technologies, with a proven ability to deliver excellent service in a BPO environment, efficiently manage enrollment processes, administrative tasks, and teach English effectively.
Customer Service Representative - Billing Department BPO Company | 1.5 years
-Handled inbound billing calls and provided basic troubleshooting.
-Performed upselling and cross-selling of services.
-Maintained high customer satisfaction.
-Utilized tools such as CSR/ERone, Eistein to assist customers.
Processing Officer Vocational School | 2 years and 8 months
-Managed the enrollment process and verified documents for prospective students.
-Conducted phone outreach to provide information and assist with enrollment.
-Performed data entry to add student information into the system using Google Docs and Microsoft Office.
-Scheduled training sessions and assessments using Google Calendar and Microsoft Outlook.
-Finalized documents post-training and assessment, and submitted results online.
-Coordinated with students and staff through Zoom, Skype, and Microsoft Teams.
-Managed digital files using One Drive, Dropbox, and Google Drive.
Online ESL Teacher Freelance | Over 6 years
-Conducted online English classes for students of various age groups using Zoom, Skype, and Google Meet.
-Developed and implemented tailored lesson plans using Google Docs and Canva.
-Utilized interactive teaching methods to engage students and enhance their learning experience.
-Consistently received positive feedback for improving students' language skills.
-Managed schedules and communication through Google Calendar and Gmail.
-Processed payments through PayPal and Payoneer.
-Ensured high-quality content with Grammarly and Capcut.
Skills and Expertise:
Customer Service: Billing, Upselling, Troubleshooting
Administrative Support: Enrollment Processing, Data Entry, Scheduling, Documentation, Admin Tasks
Teaching: ESL Instruction, Lesson Planning, Student Engagement
Technical Skills:
CSR/ERone, Eistein, Canva, Capcut, Zoom, Skype, WhatsApp, Facebook, Instagram, Telegram, Gmail, Outlook, One Drive, Dropbox, Google Drive, Google Calendar, Google Docs, Google Forms, Google Sheets, Google Meet, PayPal/Payoneer, Grammarly, Microsoft Teams, Microsoft Office, Slack
I am known for my strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently. I am excited to contribute to your team. Contact me to discuss this further.
