Profile Overview:
As an Operations Manager at NexusPoint, I lead a dynamic team of over 150 virtual assistants, ensuring that our operations run smoothly and efficiently every day. With a sharp focus on cost optimization, operational streamlining, and scalable growth, I have implemented strategies that have significantly enhanced both performance and profitability. From managing HR functions to acting as the central communication hub between teams, my role involves a balance of strategic oversight and day-to-day operational excellence.
I thrive on transforming challenges into opportunities, leading special projects that deliver cost savings and improved workflows. In fact, I recently spearheaded a project that resulted in a $400 per head savings in management fees—an initiative that garnered recognition from leadership. With a track record of building and scaling teams, I’m proud of my contributions to NexusPoint’s growth and efficiency.
Key Achievements:
Led a team of 150+ virtual assistants, ensuring the delivery of exceptional performance while implementing strategies that improved productivity and reduced costs.
Successfully built the Resource Success Management Department, creating processes and implementing software that significantly improved operational efficiency and client satisfaction.
Achieved a $400 per head savings in management fees, through innovative cost-reduction strategies and process optimization.
Streamlined onboarding, offboarding, payroll, and leave management to ensure smooth operations and enhanced employee engagement.
Collaborated with leadership on strategic initiatives that supported scalable growth and operational excellence, driving continued business success.
Previous Experience:
Senior Resource Success Manager, NexusPoint: Focused on enhancing client relationships and operational success, while managing key projects to ensure cost-efficiency and smooth team integration.
Client Success Relationship Manager, ADP Philippines: Managed over 100 VIP clients generating $3M CAD in annual revenue, strengthening client relationships, resolving escalations, and ensuring client satisfaction through proactive initiatives.
I am passionate about creating optimized workflows, developing strong teams, and driving business results. If you're looking for a strategic leader who can help streamline operations, reduce costs, and support company growth, let’s connect!
