I am a Virtual Assistant (Customer Support) with 6 years supporting Telcom, Dropshipping, and Retail accounts. I also have 6 years as a BPO Call Center Representative, 3 years managing Camille Trading, a local clothing store, and prior experience in hotel management. I am skilled in B2B & D2C customer service, team management, quality assurance, and multi-channel support. I am hardworking, reliable, and eager to learn, always striving to deliver excellent results and help teams perform at their best.
Tools & Platforms: Shopify, Re'amaze, Gorgias, Magento, Fluent Commerce, Freshdesk, Fresh chat, Sprinklr, Zoho Mail, Jira, MS Teams, -----------, Excel, Brand bastion, Google Sheets, Miuros
AI Quality Analyst, Bot CSR trainer
