I am a highly reliable, detail-oriented, and results-driven Virtual Assistant and Customer Support Professional with solid experience in healthcare accounts, administrative operations, and digital content support. I bring a strong background in customer service, back-office support, and workflow management, allowing me to assist businesses efficiently while maintaining accuracy and professionalism.
I previously worked as a Customer Service Representative in the healthcare industry, supporting senior clients across the United States under WellCare (ResultsCX Lipa). In this role, I handled high-volume inbound inquiries, assisted with benefits verification, claims follow-ups, payment concerns, and policy-related questions. I ensured accurate case documentation in CRM systems, strictly adhered to HIPAA compliance guidelines, and consistently delivered high-quality service with empathy and professionalism. This experience strengthened my communication skills, attention to detail, and ability to handle sensitive information responsibly.
In addition, I gained valuable administrative experience working at our city hall, where I supported records management, document processing, data entry, scheduling, coordination, and general office operations. I worked closely with staff and constituents, ensuring organized documentation, accurate filing systems, and timely task completion. This role enhanced my organizational skills, discretion, and ability to work independently with minimal supervision.
Beyond customer service and administrative support, I also assist in content posting and live streaming operations. I manage scheduling, upload and format content, moderate comments, engage with audiences, and maintain posting consistency across platforms. I understand the importance of branding, responsiveness, and online presence in digital growth.
I have completed training and hands-on practice using essential virtual assistant tools and systems, including:
• GoHighLevel (GHL) – CRM management, pipeline organization, automation basics
• ClickUp – Task management, workflow tracking, and project organization
• Trello – Board structuring, task movement systems, and productivity tracking
• Calendly – Appointment scheduling and calendar coordination
• Google Workspace (Docs, Sheets, Drive) – Documentation and collaboration
• Canva – Basic graphic design for social media and marketing materials
• CapCut, Filmora, Clipchamp – Video editing and short-form content creation
• CRM and ticketing systems – Case logging, follow-ups, and documentation
I am highly organized, tech-adaptable, and process-oriented. I follow instructions carefully, meet deadlines consistently, and ensure that tasks are completed accurately and efficiently. My strength lies in structured execution, reliability, and maintaining organized workflows that help businesses run smoothly.
I am currently seeking a long-term opportunity where I can contribute through customer support excellence, administrative efficiency, CRM management, and content operations — while continuously improving my communication skills and expanding my expertise in digital systems and automation.
