Professional Summary:
Administrative Assistant, Scheduling Coordinator, Data Specialist, and Bookkeeper with 9.5 years of experience supporting operations across property management, professional services, and BPO environments. Proven ability in calendar and schedule management, tenant and client communication, lease and documentation support, maintenance and vendor coordination, and delivering data-driven insights. Proficient in QuickBooks, Power BI, Jobber, OpenPhone, ProClient, and GoHighLevel, with additional experience in tax preparation support, lead management, bookkeeping, rent and billing tracking, and workflow coordination.
CORE SKILLS:
* Customer Success & Relationship Management: Building strong client partnerships, managing expectations, and ensuring high satisfaction and retention
* B2B SaaS Support & Ticketing Systems: Hands-on experience with Genesys, Amadeus, and Jira for issue tracking and resolution
* Quality Assurance, Coaching & Training: Evaluating performance, delivering actionable feedback, and driving continuous improvement
* Onboarding & Process Improvement: Streamlining workflows, optimizing operations, and improving cross-functional efficiency
* Performance Management: Tracking KPIs, analyzing trends, and driving team productivity and results
* Property Management (Residential & Commercial): Tenant and client communication, lease administration, rent and billing tracking, maintenance and vendor coordination, compliance documentation, and owner reporting
* Bookkeeping & Finance Support: QuickBooks Online (QBO) and tax preparation assistance
* Data Analytics & Visualization: Advanced reporting using Power BI, Excel, and Power Query
* Social Media Management: Creating and posting content on Facebook, engaging with communities, designing graphics and flyers using Canva, and executing marketing campaigns
* Remote Collaboration & Tools: Zoom, Microsoft Teams, Google Workspace, Jobber, ProClient, GoHighLevel
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