Experienced customer service and sales professional, with trainings in managing financial client accounts, particularly for credit card holders. Equally experienced in transcription of financial events like earnings calls, analyst and investor calls, as well as industry-specific events such as M&A and company update webcasts, editing/proofreading spelling and format errors and fact-checking terms, names, and financial figures. Licensed professional teacher with 10 years of classroom management and class facilitation and creation of relevant instructional materials and assessment of learner performance.