I am an Executive Assistant and Customer Operations Specialist with 8 years of experience across BPO, financial services, and remote client support roles. I have handled Tier II support functions involving technical troubleshooting, billing, sales, retention, and account management for global clients, including PayPal and U.S.-based businesses.
In my recent experience, I supported executive and business operations by managing calendars, scheduling, inbox coordination, CRM pipelines, client communications, and appointment setting. I also worked closely with sales and lead generation processes, handling inbound and outbound outreach, qualifying leads, and supporting booking and conversion activities.
I am highly experienced in CRM systems such as Salesforce and GoHighLevel, where I managed customer records, tracked leads, and maintained pipeline accuracy. My background also includes billing support, dispute resolution, payment follow-ups, and customer retention for both individual and small business accounts.
Throughout my career, I have consistently worked in fast-paced environments requiring strong communication, problem-solving, and multitasking skills. I am detail-oriented, adaptable, and focused on improving workflow efficiency, client satisfaction, and revenue support operations.
I am seeking opportunities in Executive Assistant, Customer Support, Sales Support, Lead Generation, and CRM-based roles where I can contribute to both operational efficiency and business growth.
