A two-year WFM Real-time Analyst with 7 years of experience in BPO Industry, proficient in computer, technical and communication skills. Experienced in SalesForce pulling data and creating extracted reports. Experienced in ServiceNow creating tickets for requests and outages. Handled multiple accounts and clients in BPO. Knowledgeable in creating own report templates using excel with extensive knowledge in complicated formulas. Uses VBA language to make reports faster and efficient. Has basic knowledge in SQL. Seeking a challenging opportunity to further develop Data Analysis and Automation skills and contribute to a growing team.
