PROFESSIONAL SUMMARY
I am a highly organized and detail-driven Pre-Suit Legal Assistant with proven experience supporting U.S.-based law firms in personal injury cases from intake through demand. I specialize in case management, medical records and billing analysis, lien tracking, and demand preparation support. I am proficient in Filevine and CasePeer, with a strong ability to manage high-volume caseloads while maintaining accuracy, efficiency, and strict adherence to HIPAA and confidentiality standards. I am known for proactive follow-ups, strong ownership of tasks, and delivering consistent, high-quality support to attorneys and legal teams.
CORE SKILLS
I bring in-depth experience in pre-suit personal injury case handling, including medical records and billing review, demand package assistance, lien monitoring, and client communication. I am skilled in maintaining organized case files, tracking deadlines, and ensuring all documentation is complete and accurate. My background in customer service leadership has strengthened my ability to handle client interactions professionally, resolve concerns effectively, and communicate with clarity and empathy.
PROFESSIONAL EXPERIENCE
As a Pre-Suit Legal Assistant for a U.S.-based personal injury law firm in Michigan, I managed cases from intake through demand, ensuring all aspects of case handling were completed accurately and on time. I was responsible for requesting, tracking, and organizing medical records and billing, preparing authorizations and Letters of Representation, and maintaining well-structured case files in Filevine and CasePeer. I consistently monitored case progress, updated records, and ensured deadlines were met. I communicated regularly with clients, medical providers, and insurance companies to follow up on outstanding documentation and keep cases moving forward. I also supported attorneys in preparing demand packages and pre-litigation documents while ensuring compliance with HIPAA and firm protocols.
TOOLS & SYSTEMS
I am proficient in Filevine, CasePeer, Atrieval, RingCentral, Nextiva, Microsoft Office, Microsoft Outlook, Microsoft Teams, and Adobe Acrobat, enabling me to work efficiently and independently in remote settings.
KEY STRENGTHS
I am dependable, proactive, and results-oriented, with the ability to work independently while maintaining exceptional attention to detail. I take pride in keeping cases organized, ensuring deadlines are met, and providing clear, consistent communication with clients and stakeholders. My focus is to support attorneys by managing day-to-day case operations efficiently, allowing them to concentrate on legal strategy and achieving optimal outcomes. I would welcome the opportunity to contribute as a dependable and detail-driven legal virtual assistant.
