I possess a strong foundation in technical support, system administration, and IT operations, with extensive hands-on experience in hotel and casino gaming systems like Infogenesis POS and Opera PMS. I am skilled in diagnosing and resolving hardware and software issues across desktops, laptops, printers, and enterprise systems, providing both remote and on-site troubleshooting to ensure minimal downtime and maximum efficiency. My expertise includes managing Active Directory, configuring Organizational Units, enforcing policies, and administering VMware environments, including creating snapshots and deploying golden images for system recovery. I am proficient in network troubleshooting, including Dell switch configuration, LAN/WAN connectivity, and voice system support for Ascom and Avaya devices. Additionally, I have a solid understanding of cloud platforms such as Microsoft Azure and AWS, and I am equipped with basic scripting skills in Python, PowerShell, Bash, and JSON. I am familiar with DevOps tools like Jenkins, Azure DevOps, and Docker, which, combined with my certifications in AWS, Azure, and Python programming, allow me to optimize and maintain robust, high-performance IT infrastructures.
