Hi, I’m Joshua! I’m passionate about customer service, technology, and problem-solving. I thrive in roles where I can help people, whether by resolving technical issues, improving customer experiences, or streamlining support processes.
Right now, I work as a Customer Support Associate at Accenture (Virgin Media O2), where I specialize in Android troubleshooting and complaint resolution. I enjoy figuring out solutions that make a real difference for customers. Before this, I was part of the Formula 1 support team, handling global chat and email inquiries with a 90%+ performance rating.
I’m also experienced with customer service platforms like Salesforce, Talkative, Omnigage, Google Workspace, Microsoft Teams & Outlook, Citrix and I have a growing interest in technology-driven solutions. While I have basic knowledge of HTML, CSS, and PHP, my real strength lies in understanding customer needs, solving problems efficiently, and optimizing workflows.
Beyond work, I love photography and anything creative. My capstone project, which focused on automating HR and payroll processes using geolocation tracking, gave me insights into how technology can improve business operations.
If you’re interested in customer experience, tech solutions, or great conversations, let’s connect! I’d love to exchange ideas and grow together.
