Hello, my name is -----------, I'm Quality Analyst/Reporting Analyst experienced in building reports for the benefits of the stakeholders. I monitor and audit transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. I reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. I Create and maintain efficient reports for recording data and producing relevant documentation. I extract and gather data from sources and processes them into consumable outputs based on requirements.
