Hello, I'm -----------, and I bring nearly 14 years of diverse experience in Training, Development, Leadership, and Management. My background includes a successful entrepreneurial journey where I managed my own e-commerce business, wearing multiple hats as an owner, marketer, virtual assistant, HR manager, and payroll specialist. This hands-on experience has given me a deep understanding of the multifaceted demands of running a business and the importance of attention to detail, organization, and client satisfaction.
Currently, I work part-time as an inbound sales executive, where I excel in selling high-ticket products. This role has honed my skills in communication, customer service, and relationship-building, which are crucial for a virtual assistant role. My extensive background in training and development, combined with my experience as an Engagement Manager, equips me with the ability to efficiently manage tasks, anticipate client needs, and deliver exceptional support. I'm confident that my unique blend of skills and experience makes me an ideal candidate for the virtual assistant position, and I look forward to contributing to your team’s success.
SKILLS
-Communication Skills (verbal and written) (I coach professionals and help them improve their communication skills)
-Client Relationship Management (CRM)
-Leadership and Team Management
-Training and Development
-Public Speaking and Executive Presence Coaching
-E-commerce Management
-Virtual Assistance
-Payroll and HR Administration
-Customer Service Excellence
-Project Management
-Data Analysis and Reporting
-Marketing and Advertising (including Meta platforms)
-Process Improvement
-Sales (including high-ticket sales)
EXPERIENCE
Vendco - Part-time Inbound Sales Executive (1099)
June 2024 - Present Ft. Myers, Florida
-Drive sales by effectively communicating product value and securing high-ticket sales through inbound calls.
-Manage client inquiries and build strong customer relationships, ensuring satisfaction and repeat business.
-Utilize CRM tools to track sales progress and maintain detailed records of client interactions.
Reddragon Digital Marketing Service (own business) - Owner, Marketer, VA, HR, PayrollMarch 2020 - May 2023
Malabon, Metro Manila, Philippines
-Owner: Directed overall business strategy, managed client relationships, and oversaw all operational aspects to ensure business growth and profitability.
-Marketer: Developed and executed comprehensive digital marketing campaigns, including SEO, social media, and email marketing, resulting in increased online visibility and client acquisition.
-Virtual Assistant: Provided administrative support, including managing schedules, handling client communications, and coordinating projects to ensure smooth business operations.
-HR: Managed recruitment, employee onboarding, and performance evaluations, fostering a productive and compliant work environment.
-Payroll: Administered payroll for staff, ensured accurate and timely compensation, and maintained compliance with local labor regulations.
Go2 - Engagement Manager
Aug 2023 - June 2024
1926 Rittenhouse Square, Apt 2, Philadelphia PA 19103
-Client Relationship Management: Built and nurtured strong relationships with clients and teammates, facilitated regular goal-setting meetings, and provided ongoing coaching and support.
-Project Oversight: Managed multiple client accounts and special projects, leveraging data and feedback to enhance departmental efficiency and client satisfaction.
-Quality Assurance: Conducted audits of client interactions, delivered actionable feedback, and implemented process improvements to ensure high-quality service delivery.
ePerformax Contact Centers & BPO - Training Site Supervisor
Sept 2015 - Aug 2023
Pasay City, Metro Manila, Philippines
-Team Management: Supervised and mentored a team of trainers, ensuring effective training delivery and alignment with client requirements.
-Training Development: Designed and implemented training programs based on client needs and performance assessments, enhancing overall training effectiveness.
-Operational Oversight: Managed payroll and scheduling for employees and trainees, ensuring smooth operations and adherence to project deadlines.
ePerformax Contact Centers & BPO - Lead Communications Trainer
May 2014 - Sept 2015
All locations, Philippines
-Training Delivery: Conducted communication skills training for employees, focusing on improving verbal and written communication, and delivering exceptional customer service.
-Performance Improvement: Provided personalized coaching to enhance participants’ communication skills and achieve quantifiable improvements in performance metrics.
-Program Development: Developed training materials and programs to address specific communication challenges and improve overall team effectiveness.
IBM Global Services (later Concentrix) - Lead Voice and Accent Trainer
2011 - May 2014
Quezon city, Metro Manila, Philippines
-Training Execution: Delivered targeted voice and accent training to enhance clarity and confidence in communication for customer service representatives.
-Personalized Coaching: Provided one-on-one coaching sessions to improve pronunciation and communication skills, achieving measurable improvements in customer interactions.
-Training Program Design: Created and maintained training content and materials to ensure effective learning outcomes and address evolving training needs.
