I’m Jenica Ejorcadas, a communication professional with expertise in customer service and social media management. With experience handling chats, calls, and emails for healthcare and WIX web hosting accounts, I excel at delivering efficient support and fostering client satisfaction.
Beyond customer service, I craft and execute social media strategies that boost online presence, drive engagement, and build lasting brand connections.
Summary of skills:
Content Creation & Strategy: Develop compelling, audience-focused content to enhance brand messaging.
Platform Management: Skilled in managing diverse platforms, ensuring consistent branding and voice.
Analytics & Performance Optimization: Track, analyze, and adapt strategies for improved reach and engagement.
Community Management: Build authentic relationships through responsive, thoughtful interaction.
Campaign Planning: Design and execute goal-oriented social media campaigns.
Brand Growth: Strengthen online visibility through data-driven approaches and creative storytelling.
Trend Adaptability: Stay ahead of evolving social media trends and platform updates to keep strategies fresh and competitive.
Let’s collaborate to elevate your brand’s impact — both in customer experience and digital reach.
