Proficient in EHR/EMR such as E-clinicalWorks, Practice Fusion, and Athena Health.
Ability to adapt using Electronic Health records and other digital health information.
Knowledgeable in ICD 10 codes.
Reduced errors in medical billing by meticulously reviewing patient charts for accurate code assignment.
Managed triage calls, phone and email correspondence and handled incoming and outgoing mail and faxes. Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms. Answered and screened calls to provide information, schedule appointments, and take detailed messages. Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
Collaborated with multidisciplinary teams including physicians, nurses, case managers, and quality assurance personnel to maintain a coordinated workflow. Ensured data integrity by adhering to strict confidentiality regulations surrounding patient information and HIPAA compliance.
