BPO professional with 9 years of experience in customer service,
operations leadership, and process optimization. Adept at escalation handling, training
facilitation, and workflow efficiency improvements in both voice and
non-voice support environments. Because of these, I was able to learn and handle customers in different aspects, which helps me identify my own needs of improvement.
You can depend on me that I will never abandon a task and you won't have a hard time contacting me. You'll find that this is why I am efficient; I'll always be there.
In any case you would require me to learn a specific program for this job, I am confident that you wouldn't spend a long time training me. In fact, I might as well learn it myself, like most programs that I know now. I can assure you that I can easily adapt to any sort of training or program that the job requires me to. I'm a person that requires minimum supervision once I've learned the ropes.
