I am a results-driven Data Analyst with a strong background in data analytics, business intelligence, and
visualization. With expertise in tools like Google Looker Studio, Microsoft Excel, Power BI, Power Pivot, Power Query,
DAX, SQL, and PL/SQL, I transform complex datasets into meaningful insights that drive business decisions.
My experience spans data cleaning, data modeling, dashboard creation, and executive reporting. I specialize in
identifying growth opportunities, potential risks, and areas for improvement through data-driven analysis. By
designing interactive dashboards and insightful reports, I empower businesses to make informed strategic
choices.
Utilized Google Sheets, Apps Script, and Looker Studio to develop automation solutions
that enhanced tracking, reporting, and analytics within the Technology Department.
Extract data from different tools such as Google Analytics, Analytics Plus and
ServiceDesk Plus etc.
Spearheaded project management reporting by overseeing and maintaining program
tools, ensuring workflow efficiency and reporting accuracy.
Managed and optimized NPS (Net Promoter Score) and Outage Ticket trackers,
providing timely and reliable data for actionable insights.
Involved in the computation and development of Key Performance Indicators (KPIs)
and Service Level Agreements (SLAs) for the Technology Department, particularly
focusing on ticket handling performance and outage response compliance.
Conducted salary and overtime costing analyses, including computation of rendered
hours, cost allocation, and project cost savings across various tech teams.
Enhanced the Technology Department’s website through creative design and
functional updates using Google Sites, improving collaboration and access to
department resources.
Played a key role in developing and continuously improving executive dashboards that
provided leadership with real-time, data-driven insights for decision-making.
Automated internal reporting processes, significantly reducing manual effort while
improving accuracy, consistency, and efficiency of data tracking across multiple tools
and platforms.
