Detail-oriented and proactive System Engineer with hands-on experience in identity and access management, system administration, and IT support. Currently working at TATA Consultancy Services, managing escalations, onboarding/offboarding, automation failures, and knowledge transfer. Strong background in Active Directory, Microsoft 365, Azure, Exchange Admin Center, and Zscaler. Experienced in IT Service Desk operations, having provided Tier 1 and Tier 2 support, troubleshooting VPN, domain credentials, and RSA token setups. Proficient in ticketing tools (ServiceNow, Salesforce, FreshService) and remote support tools like LogMeIn123, TeamViewer, and QuickAssist. Adept at problem-solving, process automation, and ensuring seamless IT Operations.
