Results-driven remote professional with 5+ years of experience across technical support, customer service, content editing, and writing for media and brand articles. I bring a rare mix of deep technical expertise and strong communication skills, making me equally effective in roles that demand precision troubleshooting, clear writing, or direct customer engagement. I help businesses solve customer pain points while building brand authority through clear, high-quality content.
As a Microsoft-certified Subject Matter Expert (SME) at Concentrix, I coached teams of up to 20 advocates, monitored live bug tracking via Azure DevOps and ICM, and consistently helped maintain the top ranked team across major KPIs in our line of business. I was recognized as Consistent Top SME, Best of the Best, and Rockstar Awardee through multiple company and client R&R initiatives.
On the content side, I served as Associate Content Editor at SunStar Philippines, where I edited regional news copy, wrote breaking news articles including front-page headlines and co-authored an article on the first COVID-19 cases in the Philippines that won the Globe Media Excellence Award for Breaking News of the Year (Digital).
I also have hands-on experience in healthcare customer service through Optum/UnitedHealthcare, handling medical claims, letters of authorization, and member intake for providers across the U.S.
What I bring to any role:
- Strong written and verbal communication
- High attention to detail under deadline pressure
- Comfortable with CRM, ticketing systems, and knowledge base tools
- Experience handling complex, sensitive, and high-stakes cases
- Proven track record of top performance across every role
I am reliable, self-directed, and easy to work with. I thrive in dynamic environments and am a proactive learner, constantly upskilling to stay ahead of industry trends. I take ownership of my work and am committed to delivering quality consistently. I am looking for a long-term partnership where I can utilize my diverse skill set to deliver exceptional results and support your company’s growth.
