A dedicated professional with extensive experience in customer service, administrative support and communication, I have developed a strong ability to manage and resolve complex inquiries efficiently. I have a proven track record of handling inbound and outbound calls and emails, assisting customers and utilizing Salesforce, CRM, and ServiceNow to manage client information.
Additionally, I served as an adviser and subject teacher, building strong relationships with students and stakeholders. Proficient in Excel, PowerPoint, and Word for data management, presentations, and reports. Passionate about delivering excellent service and improving operational efficiency.
