I am a customer-focused professional with over four years of experience in customer service, healthcare support, insurance coordination, quality assurance, and e-commerce operations. Throughout my career, I have supported customers through phone, email, and chat while maintaining a high level of professionalism, accuracy, and attention to detail.
Most recently, I worked as an E-Commerce Virtual Assistant for a Shopify-based supplement brand, managing customer inquiries, order tracking, subscription updates, refunds, and account modifications. I coordinated with suppliers and fulfillment partners to resolve order concerns and ensure a positive customer experience.
Prior to that, I worked as a Medical Insurance Coordinator where I handled insurance verification, eligibility checks, patient communication, and healthcare documentation while maintaining HIPAA compliance. I also have experience in telecommunications customer support and quality assurance.
I am proficient in Shopify, Gorgias, Richpanel, Zendesk, Loop Returns, Seal Subscriptions, Nextech, MedWork, ClickUp, Google Workspace, and Microsoft Office. I am highly adaptable, detail-oriented, and committed to delivering exceptional customer service while helping businesses operate efficiently.
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