IT professional with 4+ years of experience in the IT-BPO industry, specializing in IT service management, including incident and service request management. Proven background across multiple roles, including Service Desk Analyst, Quality Assurance, and currently Service Desk Trainer, with strong expertise in L1/L2 technical support, troubleshooting, and enhancing team performance through training and coaching.
Skilled in delivering timely resolutions in fast-paced environments while maintaining high standards of service excellence. Adept at communication, collaboration, and stakeholder engagement, with strong emotional intelligence and a customer-focused mindset.
Additionally, brings foundational experience in email and social media marketing, contributing a creative and strategic perspective. Highly adaptable and committed to continuous learning, with a strong drive to grow and excel in dynamic and evolving industries.
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