I am a results-driven Operations Specialist and Analyst with nearly a decade of experience transforming complex workflows into streamlined, efficient systems. With a Bachelor of Science in Information Technology, I specialize in bridging the gap between technical troubleshooting and business impact, serving as a reliable operational backbone for fast-paced teams.
Throughout my career, I have built a reputation as a proactive problem solver who doesn't just manage tasks, I optimize them. Whether I am engineering end-to-end Excel VBA automations that save teams 10+ hours a week or acting as the primary technical liaison for Sweden-based enterprise clients, I focus on delivering accuracy, efficiency, and exceptional client satisfaction. My dedication to continuous process improvement even earned me a company-wide "Employee of the Quarter" award.
My Core Areas of Expertise:
Operations & Project Management: Mastering SLA management, cross-functional coordination, and daily performance tracking using tools like Asana and Jira.
Data & Automation: Leveraging Advanced Excel, VBA to eliminate manual data entry, audit workflows, and build highly accurate management reports.
Client Support & Compliance: Resolving high-priority enterprise issues (Infor M3 SCM), navigating complex platform compliance (Google Ads account recovery), and providing transparent, timely updates to global stakeholders.
Driven by Continuous Growth: I am a naturally fast learner who believes in staying ahead of the tech curve. I am currently expanding my analytical and operational toolkit by actively self-studying Power BI (data modeling, DAX, visuals) and n8n (AI-driven workflow automation).
