Data analysis through Spreadsheet and SQL, Data Visualization with Tableau, Prezi and Powerpoint, SEO Optimization with Data Analytics, Digital Marketing with AI, Content Writing, Social Media Management, Client Onboarding, Client Relationship Management, Operational Efficiency, Recruitment, Power Automate, AI Integration, Leadership Training, Training Materials & SOP Development, Candidate Interviewing

Hello, my name is Baldwin Natividad, but you can call me Dwin. I have several years of experience in the BPO industry and freelancing. Over the years, I’ve worked as a customer service representative, handled sales and B2B accounts, and taken on roles as a quality analyst and social media manager.

Additionally, I've had leadership experience and have worked closely with clients to manage relationships and ensure SLA and needs are met. All these experiences have given me a strong foundation in customer service, leadership, and client management.

I’m also passionate about growth and eager to leverage AI to boost productivity; whether for data analysis, email's, video editing, or presentations. I adapt quickly to new SOPs and am confident that my skills and positive attitude will make a valuable impact on your organization.