Hi there! I’m a Customer Service Manager and Virtual Assistant with over 10+ years of experience supporting global businesses in customer support leadership, administrative operations, and eCommerce management. I have an extensive experience in Yard / Lawn care business.
I specialize in building efficient customer service systems, leading remote teams, and improving response times and customer satisfaction—helping businesses scale with structured, reliable support.
What I Bring to Your Team:
Customer Service Leadership – Managed and coached support teams, ensuring high performance and KPI achievement
Process Improvement & Workflow Optimization – Reduced response times from 5 minutes to 30 seconds through system improvements
CRM & Helpdesk Expertise – Advanced experience in HubSpot (ticketing, automation, reporting)
Administrative Excellence – Calendar/email management, data organization, research, and reporting
Project Management – Skilled in ClickUp, Asana, Notion for task tracking and team coordination
Communication & Collaboration – Slack, Zoom, and cross-functional coordination with global teams
Key Achievements:
Led a customer service team for a U.S.-based company for 5+ years, improving team efficiency and service quality
Streamlined toll-free support workflow, cutting response time by 90% (5 minutes to 30 seconds)
Supported daily operations and customer experience for growing eCommerce brands/SME Businesses
Why Hire Me?
I’m not just a task executor—I’m a problem-solver and team leader who focuses on:
Improving customer satisfaction (CSAT)
Increasing team productivity
Creating scalable systems and workflows
I take ownership, communicate proactively, and consistently look for ways to optimize operations and deliver results.
What I’m Looking For
I’m seeking a long-term, full-time role as a Customer Service Manager / Team Lead / Operations VA, where I can contribute leadership, structure, and growth to your business.
Call to Action
Let’s connect! I’d love to help you build a high-performing customer support team and streamline your operations.
Verified
