I am a committed, goal-driven professional with a strong background in customer service and technical troubleshooting, particularly running API codes. Currently, I support UpKeep, a CMMS (Computerized Maintenance Management System), where I assist customers with platform-related issues such as work order filters, integration setup, and navigating system features. I handle inquiries across chat and email channels, focusing on B2B SaaS clients in the maintenance and operations industry.
Before that, I was promoted to SaaS Product Trainer at Cognizant after specializing in top-tier support for fintech clients like Stripe—resolving API-related concerns, payment gateway issues, and onboarding support. I’ve handled cross-channel communication (chat, email, and outbound calls) to ensure seamless resolutions for technical and account-related concerns.
With over 6 years in customer support, I’ve developed strong case management experience at Airbnb, supported Netflix customers, and tackled technical troubleshooting for Comcast. Each role sharpened my ability to communicate clearly, manage tough cases, and deliver quick yet thoughtful resolutions.
I thrive in environments where I can turn complex issues into straightforward solutions. With hands-on SaaS experience in platforms like Stripe and UpKeep, I’m eager to bring this knowledge to a team that values customer satisfaction and innovation.
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