Hi. I’m Bernadette Barroquiña. Bachelors Degree. I do have work experience in BPO industry in international account, specifically in sales account. I got promoted as Mentor or SME (Subject Matter Expert). My role was to teach new agents on how to properly handle the client’s concern and issues on the product and how to offer it.
Some of my duties as Customer Service Specialist:
Explaining various product and checking the status of their packages.
and benefits to match customer needs.
-Maintaining customer accounts, updating details, and addressing
concerns.
-Maintaining accurate customer information within the system.
-Handle client’s concern about the product that they received.
-Follow company policy & Safety procedures
-Maintains cleanliness of the respective area
-Perform other related tasks that may be assign from time to time.
