I am a highly organized and detail-oriented professional with over 4 years of experience in the short-term rental (STR) industry. My expertise spans a wide range of areas, including guest experience, property listing management, revenue optimization, and team leadership. I am well-versed in overseeing complex operations, ensuring smooth communication across departments, and delivering exceptional guest experiences.
Key Experience:
• Pre-arrival Experience Team Lead (Mar 2024 - Mar 2025): Responsible for overseeing the pre-arrival process, including guest payments and relocation management when properties are unavailable. Ensures that all guest needs are met before arrival and coordinates necessary adjustments to ensure guest satisfaction.
• Executive Assistant - Project Success (Oct 2023 - Mar 2024): Managed the onboarding of new properties, coordinating communication across departments to ensure homes are ready for listing on OTAs like Airbnb, -----------, and VRBO. Facilitated smooth property transitions and ensured all property requirements were met for successful listings.
• Listing Optimization and Onboarding Team Lead (Jan 2023 - Oct 2023): Led efforts to manage property listings across multiple OTAs, ensuring accurate content, and synchronized availability. Focused on optimizing listings for maximum visibility and booking potential while monitoring performance.
• Dispatcher Team Lead (Sep 2022 - Jan 2023): Directed dispatch operations and monitored the functionality of essential property technologies, including door locks and cameras. Ensured systems were properly maintained, addressing any technical issues to guarantee smooth operations. Coordinated with the ground team, creating work orders for cleaning and maintenance to ensure properties were always guest-ready.
• Listing and Revenue Administrative Assistant (Mar 2022 - Sep 2022): Conducted audits of property listings across OTAs to ensure accuracy and consistency. Assisted the revenue management team by compiling reports and supporting pricing strategies aimed at maximizing revenue.
• Guest Experience Representative (Sep 2020 - Mar 2022): Ensured exceptional guest service by managing inquiries, resolving issues, and facilitating a smooth guest experience from booking to check-out.
Here are some of the tools and software that I am proficient in:
• Guesty • Enso • PointCentral • Breezeway • Operto • Slack • ClickUp • Pricelab • Openphone • Aloware • WhatsApp • Stripe • ChargeAutomation • Airbnb • ----------- • VRBO • Rentals United • Expedia • Hopper • Whimstay • Travelstation
I bring a comprehensive skill set in property management, team leadership, guest relations, and OTA listing optimization. Whether you're looking to optimize your listings, manage a team, or improve the guest experience, I have the knowledge and experience to help you achieve outstanding results.
