I am a Customer Success & Technical Support Specialist with a strong background in escalation management, security compliance, and process optimization. With years of experience handling high-level customer interactions, troubleshooting complex technical issues, and streamlining support workflows, I thrive in fast-paced environments where efficiency and customer satisfaction are top priorities.
Skilled in remote troubleshooting, CRM systems (Zendesk, Salesforce, Intercom), and workflow development, I excel at resolving customer concerns quickly and effectively. My expertise also includes fraud prevention, billing resolution, data analysis, and documentation, ensuring seamless operations and continuous improvement.
As a professional, I am detail-oriented, proactive, and committed to delivering top-tier service. I take pride in my ability to communicate clearly, solve problems strategically, and foster positive client relationships. I want to be known as a reliable, solutions-driven, and results-oriented worker who goes the extra mile to create meaningful customer experiences.
