Hi, my name is ----------- -----------, and you can call me AL. I have been working in the BPO industry for 15 years, handling various lines of business. I spent 5 years with a telco company, working with providers like AT&T, T-Mobile, Sprint, and Verizon, focusing on resolving technical issues and problems customers faced with their services.
I also had a brief stint as a salesperson for 3 months, joining the 1-800-Flowers team for Mother's Day promotions. Additionally, I worked with eBay for 2 years as a chat and voice support agent, assisting buyers with purchases and sellers with online transactions.
Lastly, I worked as a customer service consultant, creating repair tickets and dispatching engineers to repair equipment, and also handled back-office emails.
