Accomplished Operations Professional with 7 years of experience managing complex e-commerce portfolios. Expert in managing 60+ headcounts and delivering top-tier performance in high-pressure environments.
Key Achievements and competencies:
- Business Growth: Scaled LOB operations by 106% through strategic planning and client relationship management.
- Performance Leadership: Consistently delivered above-goal outputs in both Quality and Productivity by fostering a culture of accountability among leaders and agents.
- Financial Oversight: Expert in headcount planning and resource allocation to ensure 100% alignment with financial targets and profitability.
- Senior Leadership and Client Perception: Seasoned in facilitating Business Reviews and maintaining strong rapport with senior leadership and global clients.
