I have over 4 years of customer service experience, with a strong focus on eCommerce and dropshipping. I’ve helped online stores manage orders, returns, refunds, chargebacks, and customer inquiries, ensuring every shopper has a smooth and positive experience. My goal is always to keep customers happy and build trust in the brand.
I’m familiar with Shopify and customer service tools like Zendesk, HelpScout, Freshdesk, Gorgias, Zoho, Hostinger and Gmail. I stay organized using Trello, Google Sheets, and Notion, and communicate efficiently with teams through Slack, Microsoft Teams, WhatsApp, Telegram, and -----------.
I also have experience in administrative support, assisting with tasks like visa applications, document checks, and process follow-ups, which has sharpened my attention to detail and problem-solving skills.
If you’re looking for a reliable customer service expert who can handle eCommerce, dropshipping and administrative tasks efficiently while keeping customers happy, I’m ready to help your business succeed.
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