• Managed daily IT operations, system administration, network management, and user support.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Developed training materials and procedures or trained users in proper use of hardware or software.
• Participated in software testing, writing test cases and scenarios to improve future training.
• Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
• Offered training sessions to end users to educate on updated systems.
• Escalated technical issues to development or technical operations team following prescribed support guidelines.
• Executed hardware/software repairs, increasing user satisfaction.
• Created training materials, enhancing user proficiency and productivity.
