I have over 10 years of experience, including 9 years in customer service, with 6 of those years in management. For the past 1 year and 5 months, I've been working as an Executive Assistant and Operations Team Lead. Throughout my career, I've developed strong organizational and leadership skills, focusing on improving team efficiency and driving results. I excel at problem-solving and thinking creatively to streamline processes and enhance productivity.
In addition to my management background, I've gained hands-on experience with Odoo, specifically in automating various modules to improve company operations. By streamlining processes across different departments, I've helped the company become more efficient. I also have basic experience with Shopify, including managing product descriptions, processing refunds, and handling chargebacks.
My experience includes working closely with business analysts and developers to take ideas and turn them into actionable solutions. I design workflows that the developers can use to implement these ideas, ensuring that everything aligns with business needs and is executed smoothly.
With strong communication skills, I work effectively with teams and stakeholders to ensure projects are completed on time and goals are met.
