Hello! I'm a Customer Service and Onboarding Specialist with 4+ years of experience delivering high-quality support to global clients across e-commerce, telecom, healthcare, recruitment, and short-term rental industries.
I consistently exceed KPIs, maintain 90–95%+ CSAT, and handle 50–100+ daily interactions across chat, email, and phone while ensuring efficiency and accuracy. I bring strong experience in customer retention, account management, and sales with a proven ability to close deals and improve customer loyalty.
I’m highly skilled in CRM systems such as Salesforce, Freshdesk, and GoHighLevel, and I have hands-on experience with Hostaway, managing guest communication, bookings, and issue resolution for short-term rentals.
What sets me apart is my ability to combine speed, quality, and customer experience I don’t just answer inquiries, I solve problems, retain customers, and add value to the business.
If you're looking for someone reliable, proactive, and results-driven who can represent your brand professionally and deliver measurable results, I’m ready to contribute.
