I am an E-commerce Customer Support & Operations Team Lead with over 6 years of experience supporting international online businesses and 4 years leading high-performing teams. I bring a strong balance of customer care, operational oversight, and executive-level support.
I specialize in managing customer communications, order workflows, escalations, KPI tracking, and process optimization. I’m highly detail-oriented, systems-driven, and proactive, with proven experience improving workflows, maintaining SLA standards, and supporting leadership in scaling operations efficiently.
Beyond execution, I think strategically. I take ownership of outcomes, treat the business as if it were my own, and consistently look for opportunities to improve customer experience and operational efficiency. I thrive in fast-growing environments where reliability, initiative, and professionalism truly matter.
LinkedIn: -----------.-----------/in/sol9999
