With over ten years of experience in customer service, demand generation, and client relationship management across global companies, I am confident in my ability to contribute effectively to your team.
In my current role as a Demand Side Relationship Manager at Hesien USA Inc., I build and maintain strong client relationships, drive demand for services, and collaborate with internal teams to ensure seamless delivery and high client satisfaction. I regularly analyze market trends, develop demand-generation strategies, and monitor key performance metrics, which has strengthened my skills in data-driven decision-making and stakeholder communication.
Previously, as a Senior Customer Care Representative at QIAGEN Manila Inc., I supported customers in the medical and diagnostics field by explaining ordering processes, assisting with billing concerns, and handling returns and exchanges. This position refined my ability to handle complex inquiries with professionalism across phone, email, and chat, while maintaining accuracy in order processing and documentation.
My earlier roles at Cardinal Health Philippines and Infosys BPM further developed my foundation in process optimization, reporting, and cross-functional coordination. I am proficient in SAP, Oracle, Salesforce, Google Workspace, and -----------, enabling me to work efficiently in modern ERP and CRM environments.
