Seasoned Project Manager with more than 10 years of experience in a financial industry implementing simple to complex projects. Awarded as one of the service excellence champion by Top Local Bank in Philippines on successful projects implemented and service lead on test management and production escalation management. Handled vendor management on accredited bank partners and suppliers in terms of contract, memorandum and SLAs.
QA Test Lead and Department Implementor on Bank’s recent Mobile Application and Website Upgrade.
Prior being a project manager, I was a customer service specialist and appointed Team Leader handling calls, email and chat support for VIP clients including account resolution and escalations.
