***Customer Service Representative Skills:
Communication Skills – Clear verbal and written communication.
Active Listening – Understanding customer concerns effectively.
Problem-Solving – Resolving customer issues efficiently.
Empathy & Patience – Handling difficult customers professionally.
Time Management – Managing multiple inquiries effectively.
Product Knowledge – Understanding company products/services.
Adaptability – Handling different customer scenarios.
Technical Skills – Using CRM software and communication tools.
Conflict Resolution – De-escalating customer complaints.
Multitasking – Handling calls, emails, and chats simultaneously.
***Credit Controller Skills:
Financial & Accounting Knowledge – Understanding credit terms and risk management.
Debt Collection & Negotiation – Ensuring timely payments while maintaining relationships.
Attention to Detail – Reviewing financial data accurately.
Analytical Thinking – Assessing credit risks effectively.
Problem-Solving – Handling late payments diplomatically.
Legal & Compliance Awareness – Understanding financial regulations.
Organization & Time Management – Managing multiple accounts efficiently.
Communication & Persuasion – Professionally following up on outstanding debts.
Confidentiality – Handling sensitive financial information securely.
