Results-driven professional with proven expertise in customer service and support. Successfully managed returns,
refunds, and order issues at Amazon Retail, demonstrating exceptional problem-solving skills and attention to detail.
Handled travel account role, utilizing Zendesk to handle high volumes of customer interactions across email, chat, and calls with efficiency and professionalism. Adept at building trust, resolving conflicts, and delivering outstanding service.
Experience using TMS to view truckload details, moving freight, preparing and sending Bill of Lading and Proof of Delivery paperwork and assisting clients with shipping their load. Communicating with carriers and customer via Outlook.
