Results-driven professional with over 15 years of experience in customer service, collections, and team leadership. I began my career as a Collection Officer at Transglobal Asia Inc., specializing in customer communication, account resolution, and debt recovery. In 2013, I joined Foundever Asia Inc., where I progressed to Subject Matter Expert in 2021, focusing on coaching and upskilling agents, and was later promoted to Team Leader in 2022, successfully managing teams and enhancing performance. Passionate about leadership, process improvement, and customer satisfaction, I am now seeking an opportunity to apply my expertise in driving team success and operational efficiency.
