*Customer Service Skills
- CRM software proficiency (e.g., Salesforce, Zendesk)
- Maintained a 90% customer satisfaction rating by actively listening and offering tailored solutions.
- Can manage multiple channels like calls, chats and emails.
- Years of experience focused on UK-based logistics, where handled customer support, coordination, and issue resolution related to deliveries, drivers, and operations.
*Administrative & Organizational Skills
- Email management (sorting, responding, and organizing inboxes
- Data entry & record-keeping
- Proficiency in office tools (Google Workspace, MS Office)
- Basic knowledge of automation tools (Zapier, Slack integrations)
- Managing social media accounts (Facebook, Instagram, LinkedIn)
- Basic content creation (Canva, Photoshop)
- Prioritization & multitasking
- Meeting deadlines under minimal supervision
- Attention to detail & accuracy
