Experienced IT Support Specialist | Retail Systems | Microsoft 365 | Active Directory | Remote Tools
I’m a highly experienced IT Helpdesk and Technical Support Specialist with over 10 years of hands-on experience supporting retail operations, both in-store and back office, across 100+ fashion and F&B locations in Doha, Qatar. I specialize in troubleshooting Windows and macOS environments, managing user accounts through Active Directory and Microsoft 365, and resolving issues via remote support tools.
I also bring leadership experience as a former senior tea-----------mber, acting as the go-to expert and coordinator between local operations and regional IT teams. I take pride in my strong communication skills, fast response time, and commitment to providing practical and user-friendly tech solutions.
