Experienced Construction Virtual Assistant and Customer Service Professional with over 10 years of experience supporting international clients across Australia and US. Skilled in administrative support, customer communications, HR recruitment, and technical troubleshooting. Known for being highly organized, detail-oriented, and reliable — able to work independently with minimal supervision across different time zones.
What I Can Do For You:
Customer Service & Communication
Handle inbound/outbound emails, phone support, and live chat with professionalism and accuracy. Experienced in managing high-volume queues while maintaining SLA compliance and customer satisfaction.
Administrative & Virtual Assistance
Calendar management, scheduling, meeting coordination, document preparation, data entry, and general admin support. Experienced in supporting Operations Managers and Project Coordinators directly.
Logistics & Freight Admin Support
Coordinate supplier and subcontractor communications, track deadlines, manage tender documentation, prepare cost summaries, and ensure timely submission of proposals and reports.
HR & Recruitment Support
End-to-end recruitment process management including job posting on LinkedIn, Seek, Indeed, and Facebook, resume screening, interview scheduling, candidate communication, and onboarding coordination.
Technical Support
Level 1 troubleshooting for software, accounts, and connectivity issues. Experienced in ticket logging, issue escalation, and SLA-based support via email and chat.
Document & Data Management
Organize and maintain digital and physical records, prepare reports, spreadsheets, and summaries. Proficient in maintaining accurate databases and filing systems.
Why Hire Me:
I bring a rare combination of customer-facing experience and back-end administrative skills. I understand how important it is to keep operations running smoothly, communicate clearly with clients, and deliver results on time. I am based in Philippines, available for full-time or part-time roles, and fully equipped to work remotely. I take pride in my work, treat every client's business like my own, and always show up ready to make a difference.
