I’m Diane, a Highly Experienced Shopify Customer Support Specialist (10+ years as a Shopify Dropship VA). I specialize in email-based customer support for Shopify stores, and I’m often hired as the first VA to set up systems, create SOPs, and keep the support inbox under control.
I don’t just “answer emails.” I help build a reliable support operation that grows with your brand.
What I handle as your Shopify support VA:
- Email customer support (order issues, refunds, complaints, product questions)
- Shopify backend management (orders, tracking, fulfillment, refunds)
- Coordination with Chinese suppliers and fulfillment partners
- PayPal disputes & chargebacks
- Setting up SOPs, macros, and workflows for email support
- Identifying recurring issues and improving responses over time
- Keeping CEOs out of the inbox so they can focus on growth
As your store grows, I adapt with it, whether that means higher ticket volume, new tools, or more complex workflows.
Customer Support Platforms I’ve Worked With:
Gorgias , Zendesk, Freshdesk, RichPanel, Tidio, Gmail, Outlook
(I can easily adapt to whatever system you’re using — or help you choose one.)
Many of the brands I’ve worked with started small and grew over time. I’m known for being:
1. Organized and proactive
2. Calm with difficult customers
3. Reliable and low-maintenance
4. Focused on long-term partnerships, not quick contracts
Additional Support I Can Also Handle When Needed:
Social media moderation and customer replies
Content scheduling and basic community management
Research, reporting, and Google Sheets tracking
These are tasks I can support alongside customer service, depending on your store’s needs.
If you’re looking for a dependable first VA who can take customer support off your plate and grow with your brand, I’d love to help.
